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The Retail sector has a duty of care for its customers and staff as well as having to provide constant protection of its property and assets from the threat of fire. Learn the key benefits of specifying Hochiki products for your retail environment.


Why does the retail sector need a Fire Alarm System?


  • To comply with legislation
  • To provide a duty of care
  • For business continuity
  • For the earliest possible warning of fire
  • For the early and controlled evacuation of members of public & staff.


On 1 October 2006, the Regulatory Reform (Fire Safety) Order 2005 became law, and represented a major step in protecting building occupants. The RRFSO is risk assessment based and states that responsibility for fire safety should rest with a defined ‘responsible person'. It is their responsibility to ensure appropriate fire systems are designed, installed and maintained; failure to comply with the RRFSO will leave the responsible person and/ or building owners vulnerable to prosecution.


In the most extreme cases inadequate fire safety systems could lead to loss of life, and even small scale fires can lead to tragedies. It is in the shopping centres and malls greatest interest to keep people safe. By using Hochiki fire safety equipment, fires can be detected at an early stage in their development, minimising these impacts.

Problems & Solutions

Chief Fire Officers' Association

The most common causes of unwanted alarms are down to problems with product selection, misguided installation, or little or no system maintenance. The Chief Fire Officers' Association is pressing for measures that are likely to mean a reduced level of response for premises that have a poor unwanted alarm history.

Complex Environment

The retail environment is complex, with a multitude of risk types coupled with a large number of shoppers, most unfamiliar with their surrounding which need to be evacuated efficiently.

Evacuation Planning

Retail staff need to be signalled in the event of an alarm discreetly to avoid unduly alarming shoppers whilst investigating cause.

False Alarm Disturbance

False alarms cause undue panic but more importantly, whilst being investigated, shoppers are evacuated unnecessarily leading to loss of turnover at tills, increased risk of theft during the confusion and a damaged reputation.

Multi-level Risk

Retail sites present various LEVELS of risk and as such sometimes pose specific response procedures.

Risky Environment

Retail sites present an environment with many risks and an increased potential for many types of fire.

Enhanced Sensitivity

Enhanced sensitivity of our Photoelectric Smoke Sensor, means it's equally sensitive to a wide range of fire/smoke types.

Sensitivity Adjustments

Hochiki has the functionality to adjust sensor sensitivities (prealarm and alarm) to suit any specific risk.

False Alarm Reduction

Proven reliability and virtual elimination of false alarms due to a suite of software enhancements to the robust Hochiki ESP communications protocol.

Diverse Product Range

Wide range of sounders and VADs capable of emitting a selection of tones at differing volumes, fully compliant to EN54 Part 23 to suit any environment or requirement based on the risk assessment.

Low Cost of Ownership

Added flexibility, low cost of ownership to the end user and the benefits of the enhanced, virtually error-free communications protocol (ESP) ensure Hochiki's products remain cost-effective, reliable and problem-free

Reliable System

Added flexibility, low cost of ownership to the end user and the benefits of the enhanced, virtually error-free communications protocol (ESP) ensure Hochiki's products remain cost-effective, reliable and problem-free

False Alarm Management

Removal of Unwanted Alarms


Hochiki has taken its mission to eliminate unwanted alarms to a whole new level by redesigning the chamber structure within its photoelectric smoke detector range. The result is a high performance optical chamber that is equally responsive to all smoke types and helps to reduce the possibility of unwanted alarms.


Hochiki's addressable fire detection equipment is controlled by ESP (Enhanced System Protocol),a high integrity communications platform ensuring virtually error-free communications between the fire alarm control panel and the fire sensing equipment located in the protected areas.


Cost Effective


The lifespan of a fire detection system is generally considered to be in excess of 10 years. Therefore, although the initial cost of the system is important, the total cost of ownership – maintenance, servicing, breakdown charges and product replacement costs – can be many times higher than the initial investment.


A reliable high quality fire detection system from Hochiki will ensure that unwelcome and disruptive incidents will be all but eliminated, and that the costs associated with ensuring that it remains fit for purpose are kept to a minimum.



Open protocol - complete choice and flexibility


The options afforded by the ever-evolving technologies in the fire detection world are many and varied and, for the majority of today's businesses and property owners, can be confusing.  You will receive advice from all quarters; the manufacturers of the equipment, the system designers/installers or your facilities management providers.


Regardless of the reasons that any one type of system is chosen over another, there is an absolute necessity that all of its components work seamlessly in providing the rapid and dependable detection of fire.


Hochiki provides an Open Protocol type system, we provide a range of devices and distribute the technical details of their protocol to third parties such as control panel manufacturers and other device or component manufacturers allowing all of them to produce compatible equipment – all utilising the same protocol.


With a Closed Protocol system a single manufacturer produces a range of devices AND control panels that all utilise its own specific protocol.  This manufacturer does not provide general access to the technical details of its protocol and restricts the use of it to certain approved installation companies.


Learn more

Case Studies

Below you can see some examples of projects that Hochiki have completed in the past.

Please feel free to select any of the options below to find out more information.





Below you can download our literature relating to Retail.

Neil Eves

Systems Manager


Neil is our systems manager responsible for systems sales throughout the UK, as well as being the first point of contact for Hochiki systems partners network. Neil has been involved in the systems and engineering side of the fire industry for many yeras, giving him a wealth of knowledge in system design and implementation within the retail sector.


07768 331798 Email Hochiki