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Contacting Hochiki Europe


We would like to reassure you that all staff at Hochiki Europe are taking the Coronavirus COVID-19 pandemic
extremely seriously.


The health, safety and well-being of all our staff is our upmost priority. With this in mind, we have put in place a number of measures designed to support and enhance our health and safety actions during the current time whilst still enabling members of staff to continue to provide the delivery of quality fire detection equipment to our customers.


Our manufacturing facility in Gillingham remains open and we can be contacted via email or the usual telephone details. However, as you can imagine, we are operating with a skeleton office staff rota so, if your telephone call is not picked up please email and one of the team will get back to you.


UPDATE 22/05/2020 – Hochiki Europe (UK)


Since the start of the COVID-19 pandemic we have been continually reviewing and implementing changes to the way we work to ensure that our workplace is as safe as it can possibly be. Last week, the Government released guidelines for businesses about staying COVID-19 Secure in 2020. Having completed a risk assessment in detail and considering the advice issued by the UK Government, we are confident that we have put the relevant control measures in place to significantly reduce the risk level for any perceived hazards relating to COVID-19.


View COVID-19 Risk Assessment


View COVID-19 Secure Checklist




UPDATE 25/03/2020 – Hochiki Europe (UK)


Due to the current COVID-19 Pandemic, and to encourage the Government’s guidelines on social distancing, please note that Hochiki Europe will not be accepting customer collect orders from our Gillingham site. Instead, you will be contacted and offered a next day pre 12pm delivery, at our cost, we will also waiver the £50 minimum order value for customers who usually collect.


Read full COVID-19 Statement

Email Addresses by Department:

UK Sales 

Mike (01634) 266517

Steph (01634) 266545
Nicole (01634) 266522


Export Sales

Technical Support



Main switchboard telephone number:

+44 (0)1634 260133

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