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Field Support Engineer (UK Based)

We currently have a vacancy for a Field Support Engineer to work as part of our Technical Support Department Team. In this role, you will be responsible for providing in-depth technical support to our customers and System Partners, ensuring the successful installation, commissioning, and training of Hochiki products. The successful candidate will take a customer focused approach to supporting our products, showing a passion for developing Hochiki Europe technology within the market.

What you’ll be doing:

 

  • Providing technical support to customers and System Partners via email, telephone and regular site visits, ensuring a prompt and accurate resolution to any issues, followed up with a written report.
  • Providing field support to our customers including commissioning, fault finding and onsite training.
  • Assisting, from a technical perspective, with training, wireless surveys and seminars.
  • Ensuring accurate recording of all technical issues and service calls within our SAP system to enhance our monitoring of customer satisfaction levels.
  • Ensuring that the accuracy of all sales and technical documentation is maintained, whilst liaising with relevant departments for updates.
  • Supporting the sales team on any technical matters during customer meetings, seminars, exhibitions etc.
  • Maintaining an optimal level of customer service and frontline support whilst identifying specific customer needs.
  • Expanding and maintaining knowledge of competitor products, updating the business of any new developments or technologies being used.
  • Performing any other duties independently or as a team when required, in order to support the business and ensure our continued growth.
  • Ensuring that all customer issues are handled in line with the company complaints procedure.

 

Who you’ll be working with:

 

-      Internal Departments, up to Director level

-      Other Hochiki sites globally

-      External Business, including suppliers, consultants and third parties

-      Customers and system partners

Person Specification

 

We are looking for individuals who are highly motivated and have a passion to contribute to the success of Hochiki. Our core values define and shape our working relationships and how we aspire to behave on a daily basis. For this role, we are looking for you to possess the following:

 

 Qualifications

 

  • Desirable: Desirable: FIA Training Certificates, HNC in Mechanical or Electrical Engineering 

 

Experience

 

  • Essential: Previous experience of working in the Fire Alarm industry.
  • Desirable: Previous experience in installing and/or commissioning of conventional, analogue addressable fire alarms and emergency lighting.

 

Knowledge

 

  • Essential: Knowledge of the Fire Alarm industry, products and services.

 

Technical skills

 

  • Essential: Proficiency in Microsoft Office Packages
  • Desirable: Experience of working with SAP

 

Personal qualities

 

  • Positive: Proactive, promoting a can-do attitude with a passion for Hochiki Europe technology
  • Accountable: Excellent time management, multi-tasking, and prioritization skills.
  • Ethical: Acting in the best interests of Hochiki Europe and our customers
  • Inclusive: Being a team player who relishes working in a team environment, but can also work independently
  • Professional: Ability to set high standards and present a professional approach to our customers
  • Inventive: A continuous improvement attitude towards work and professional development, with a desire for working in a leading-edge environment

 

To apply, please send your CV to recruit@hochikieurope.com

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