Export Customer Service Coordinator - Supply Chain

Department: Supply Chain

Who You’ll Report To: Export Customer service Team Leader

Role Purpose:

Responsible for sales support of Hochiki’s products to Export and Republic of Ireland customers.

Who you’ll be working with:

• Export customers
• Internal Departments, up to Management level
• Freight Forwarders

Detail of Role:

 

• Processing customer orders for the Export market using the company’s ERP system
• Sending order confirmations daily
• Systematically following up on Export customer enquiries and quotation requests received
• Releasing customer orders to the warehouse for dispatch
• Liaising with local freight forwarders obtaining quotations for shipping and arranging collection of goods and obtaining proof of deliveries
• Close liaison is necessary with other departments, e.g.: Purchasing, Customer Services, Planning, RSM’s, Credit Control, Warehouse & Goods In
• Assisting customer service staff, as appropriate when workload permits
• Any other duties as required by the Customer Service Team Leader as appropriate to allow for the smooth running of the department
• Calling and emailing customers with order status updates
• Managing and dealing with the daily call intake

Personal Specification

Qualifications:

• Essential: GCSE in English and Mathematics (or Equivalent)

Experience:

• Essential: Training will be provided as required
• Desirable: Previous experience in a similar role within a Supply Chain department

Knowledge:

• Essential: Export Customer Service skills
• Desirable: Fire Detection products

 

• Essential: Computer Literate with knowledge of Windows operating system
• Desirable: SAP

Personal Qualities:

• Strong communicator verbally and written
• Pro-active and able to take ownership
• An analytic approach to problem solving
• A good thinker and active listener
• Good time management skills
• Good problem-solving skills
• A dedicated attention to detail
• Self-starter with the ability to quickly learn about new processes